Privacy Policy

1. Introduction

CareDose ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Organization Portal.

We understand that healthcare data requires the highest level of protection. Our practices are designed to comply with applicable data protection laws and healthcare regulations.

2. Information We Collect

Organization Information

• Organization name and contact details
• Billing and payment information
• Administrator account information
• Staff member names and email addresses

Patient Information

Information entered by your organization about patients, including:

• Names and contact information
• Medication schedules and dosage information
• Adherence records and health notes
• Assigned caregivers and care relationships

Usage Information

• Login activity and access logs
• Features used and actions taken within the platform
• Device and browser information
• IP addresses

3. How We Use Information

We use collected information to:

• Provide and maintain the CareDose service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve our service
• Detect, prevent, and address technical issues or security breaches
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Third parties who assist us in providing the service (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect the rights, property, or safety of CareDose, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All service providers are bound by confidentiality agreements and are prohibited from using the information for any purpose other than providing services to us.

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Role-based access controls
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

• You may request data export within 30 days
• Account data is deleted within 90 days
• Audit logs may be retained longer for compliance purposes
• Anonymized analytics data may be retained indefinitely

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at contact@caredose.io

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

The Organization Portal is intended for use by healthcare professionals. We do not knowingly collect personal information directly from individuals under 18. Patient information for minors should only be entered by authorized healthcare providers with appropriate consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our Service. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: